Overview

Renew Clean - FAQ's

Frequently Asked Questions
How long does it take to clean my carpets?

Roughly ½ hour per room.

How long have you been in the cleaning industry?

20 years experience.

Why should I have my carpets cleaned?

To get the best results from your carpet it is recommended that it is cleaned every 12-18 months. Your carpet should be cleaned especially if:
    •    You have pets inside
    •    The carpet appears dirty and vacuuming won’t do the job
    •    It is a well used room, people constantly walking on carpet

Do you provide onsite rug cleaning?

Yes we do. We can also pick up and drop off as well.

I am worried about having my expensive rugs cleaned?

Our fully certified technician would only clean your rug.

Do you move furniture?

Yes we move furniture as we clean.

Do you guarantee your work?

Yes we do.

Will all stains be removed?

Problem stains are treated, but sometimes can’t be removed, as they could be old and have set, or the customer has tried to clean the stain themselves and have “set “ the stain.

Can you remove pet odours from my carpets?

Yes we can, however, this can be costly, depending on the severity of the odour.

How much better can a professional clean my carpets than doing it myself with a cleaner from the supermarket?

You must be careful not to over wet the carpet,(could cause shrinkage), or use too much chemical,(would feel crusty under foot, and become dirtier more quickly), and you must know the type of carpet (wool, poly, Offilin, sisal, or it could be a mixture of fibres, that only a professional that has been trained could identify) .

Are carpet cleaning products harmful to my children or pets?

NO, we also have a chemical that we use especially for Asthmatics.

Will carpet cleaning destroy the stain-resist treatment?

Not  if a professional has cleaned your carpets, but a “ D.I.Y” would.

Can the carpet be walked on right after it has been cleaned?
Not recommended, generally it should be dry in a couple of hours, depending on  the moisture content in the air.

What areas do you cover?

Local, surrounding areas and interstate if required.